Refund Policy

Orders cannot be cancelled or refunded once payment has been completed. Please review your order carefully before confirming checkout.

If you receive a product that does not meet our quality standards — including damage during delivery or a significant discrepancy from your order — please contact us within 24 hours of receipt with photographic evidence.

We will assess each case individually and, where appropriate, offer a replacement or store credit. Cash refunds are not available.

Refunds are not available in the following situations:

• Change of mind after payment
• Incorrect delivery details provided by the customer
• Missed delivery due to recipient being unavailable
• Taste preferences that differ from expectation

For any quality concerns, please reach out at info@feon.ie. We take every concern seriously and will do our best to find a fair resolution.